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Here at African Alliance Airlines (AAA) we are committed to protecting your privacy online as highly as we would with our passenger information in our reservations system.  You have control over the information we store about you and what types of information (if any) you would like to receive from us.

We also follow strict guidelines in the storage and disclosure of information which you have given us, to prevent unauthorized access.  This is in line with the laws and regulations of the countries from which we operate.  This means that when you contact us, we will ask you for proof of identity before we can disclose personal information to, or discuss your booking with you.

We collect general statistical information about visitors to our website for general reporting and to improve future content.  We also collect personal information about you online to provide you with a range of personalized services.  Some of these services are not accessible unless you supply individual identifiable information.

Sensitive Personal Data
1. You may be required to provide Sensitive Personal Data – for example, your dietary requirements (if applicable).  We do not seek any other sensitive personal data online but if you provide us with any other sensitive personal data (e.g. any health problems) by telephone, e-mail or by other means, we will treat that sensitive personal data in accordance with this privacy policy.

2. In providing this information, you are giving your explicit consent for African Alliance Airline to collect, process, disclose or transfer, and store your sensitive personal data for the purposes of fulfilling your requirements or for safety reasons (e.g. using your dietary requirement data for the specific purpose of providing you with a suitable in-flight meal).

3. Your sensitive personal data will not be disclosed to any third-parties except to the extent and the purpose that African Alliance Airlines may be required to do so by any law, legislation, enactment, safety reason, or for the fulfillment of this contract between us in order to satisfy your requirements, and that the disclosure is safe.

Transfer of data to other countries:
We may need to send your data (including sensitive personal data) to other countries so that we can comply with your requirements or for safety or legal reasons.

Please note that African Alliance Airlines and all other airlines are now required by law to give United States Customs and other border control agencies access to certain passenger data.  Accordingly, any information that African Alliance

Airlines holds about you and your travel arrangements may be disclosed to those agencies in the countries to which you are travelling.

You understand and accept that if your data is disclosed to third parties those third parties may reside in territories which may not have suitable data protection provisions in place, but every effort will be made to ensure that your data is processed only for the purpose set out above, and for no other purposes.

By using this website, you consent to the collection and use of this information by African Alliance Airlines.com.  If we change our privacy policy we will inform you by posting these changes on this page.

We ask for information about you on our website as follows:

a) When making an online flight booking
Here the information we may ask you for includes your name; contact details such as phone and e-mail; and credit card details.

We need all these information to process an airline ticket for you and in order to be able to contact you if we need more information or if there are any changes to our flights.  We will retain this information to service any post-flight queries, and may use it to help us develop technology to better serve you in the future.  This information will not be given to any third part, except to the extent and for the purpose we may be required to do so by any law or for the fulfillment of this contract between us.

b) When subscribing to e-mail notifications
Here the information we ask from you includes your name, e-mail address and country.  This is required so that we can send to you by e-mail at regular intervals relevant information from your country of origin on special offers and other product information on, for example, new African Alliance Airlines routes.  Your details will only be used by African Alliance Airlines for the purpose described above and will not be given to any third party.

c) When contacting African Alliance Airlines via e-mail feedback forms
When contacting us via an e-mail feedback form, the form requests your name, e-mail address and an optional postal address as well as details of your enquiry.  This information is required to enable us to answer your enquiry and personally respond to you via e-mail.  Your personal information will not be used for any marketing purposes.

Third parties
We may occasionally use third party companies to manage collation, processing and storage of your personal data on your behalf.  These companies are carefully selected and screened to ensure maximum protection of your security and privacy and are permitted to use the data only in accordance with our instructions.

At any time you can choose to change your personal details or subscribe to receive e-mail updates.

a) If you have made an online booking
If after purchasing a flexible ticket online, you wish to request changes to your flight details, you can do this by contacting us.

In our website we also provide links to other websites for your convenience and information.  Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites.

Liability Disclaimer
We take measures to check the accuracy of information published online.  However, we cannot guarantee that our or any third party’s information online will be error-free and it may include inaccuracies or typographical errors.  If you believe that you have noticed an error, please write to us.

We take measures to keep our web site free computer viruses and other malicious programs.  However, we cannot accept responsibility for any computer viruses or other malicious programs which are transmitted to your computer as a result of your use of this web site or a third party web site, unless this was due to our negligence or a breach of these terms by us.

We cannot guarantee the availability of our website.  As with any service over the internet there are factors over which we have no control, for which we cannot accept liability.  We may take the web site offline where we consider that this is necessary for routine or emergency maintenance without liability to you.

 

 
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