'homepage' 'our mission statement' 'booking enquiries' 'destination' 'AAA frequently asked questions' 'book flight' 'customer relations' 'career on AAA' 'contact us'
 
'visa information'
'hotel reservations'
'flight news'
'aaa career'
 
 
   
 
 
   
 











































 

 

 

 

 

 

 

 

 





















 
  1. Booking Queries
  2. Re-scheduling and cancellation
  3. Fares and Pricing
  4. Baggage Queries
  5. Check-In
  6. Infants
  7. Changes in flight schedule (delays, advancement and cancellations)
  8. Special services (wheelchair and unaccompanied minors)
  9. Miscellaneous

Booking Queries
1. How do I book AAA tickets?
2. How do I make the payment?
3. Is the AAA website secured enough for passengers to provide their credit card information?
4. Is there a specific browser that has to be used to book AAA tickets?
5. What is the mandatory information that should be provided while booking a ticket?
6. Do I receive a ticket when I book a seat on an AAA flight?
7. What happens if while booking my Internet connection disconnects, my card gets debited but the PNR is not generated?
8. Whenever AAA announces bookings, the website becomes very slow and the call center is inaccessible?
9. Where do I collect my ticket from incase I only have a PNR number but no print-out?
10. Can I purchase an open AAA ticket?
11. How many passengers can be booked on one PNR?
12. Till how many hours prior to flight departure am I allowed to book an AAA ticket?
13. Can I change my reservation (sector, date and time)?
14. Can I change the names of passengers on my reservation?
15. Can I edit any details on the ticket?
16. Is a ticket transferable?
17. Is it possible to block AAA tickets?
18. Does AAA have special group booking options?
------------------------------------------------------------------------------------------
CLICK HERE FOR ANSWERS TO BOOKING QUERIES
------------------------------------------------------------------------------------------
[ BACK TO TOP ]


Re-scheduling and cancellation
19. How many hours prior to departure are I allowed to re-schedule my journey?
20. What is the re-scheduling fee?
21. How do I re-schedule my ticket?
22. Am I entitled to any refund incase I cancel my booking? If yes, what?
23. How do I cancel my ticket?
24. Often while trying to cancel tickets, the website gives as error and the process does not get completed.  What do I do in such cases?
25. How do I collect my refund and when?
------------------------------------------------------------------------------------------
CLICK HERE FOR ANSWERS TO RE-SCHEDULING AND CANCELLATION
------------------------------------------------------------------------------------------

[ BACK TO TOP ]



Fares and Pricing
26. How are AAA tickets priced?
27. Is there a different pricing for foreign nationals?
28. How are tickets priced for children and infants?
29. Is it possible that a child’s fare could be higher than an adult’s?
30. Is there a concession fare for senior citizens, students, armed forces etc?
31. What is break up of an AAA ticket fare?
------------------------------------------------------------------------------------------
CLICK HERE FOR ANSWERS TO FARES AND PRICING
------------------------------------------------------------------------------------------

[ BACK TO TOP ]


Baggage Queries
32. How much baggage can I check-in on AAA flights?
33. How much hand baggage (unchecked baggage) can I bring onboard AAA flights?
34. Is there a special baggage allowance for international passengers?
35. With upgraded security on aircraft what items am I not permitted to carry onboard the aircraft?
36. What should I do if my checked in baggage does not reach the destination?
37. What should I do if my baggage has been lost during my flight with AAA?  Am I entitled to any compensation?
38. Are prams and infant seats allowed to be carried on AAA flights?
------------------------------------------------------------------------------------------
CLICK HERE FOR ANSWERS TO BAGGAGE QUERIES
------------------------------------------------------------------------------------------

[ BACK TO TOP ]



Check-In
39. When do I check-in?
40. Is there a deadline for the security check after check-in?
41. Do large groups of passengers have a different check-in deadline?
42. Does AAA allow through check-in?
43. Incase I have an AAA connecting flight on the same day, what should be the time gap between the arrival and departure?
44. What photo-identification should I show at the airport?
45. What if I do not have a photo-identity card?
46. Can I be denied boarding if my name or title on the ticket do not match with the name on my identity card?
----------------------------------------------------------------------------------------
CLICK HERE FOR ANSWERS TO CHECK-IN
-----------------------------------------------------------------------------------------

[ BACK TO TOP ]



Infants
47. Define an infant.
48. Is it a must to show my infant’s age proof at the airport?
49. I want to travel by AAA this week and my infant is 23 months old.  My return journey will be after a month and my infant will be 24 months old.  How do I book his ticket?
50. How many infants per adult can be booked on an AAA flight?
------------------------------------------------------------------------------------------
CLICK HERE FOR ANSWERS TO INFANTS
------------------------------------------------------------------------------------------

[ BACK TO TOP ]

Changes in flight schedule (delays, advancements and cancellations)
51. How does AAA inform passengers about changes in schedule?
52. What happens incase an AAA flight gets delayed or cancelled?
53. What happens in case of weather related flight disruptions?
54. What happens in case I have a connecting flight after an AAA flight and the AAA flight gets delayed?
------------------------------------------------------------------------------------------
CLICK HERE FOR ANSWERS TO CHANGE IN FLIGHT SCHEDULE
------------------------------------------------------------------------------------------
[ BACK TO TOP ]

Special services (wheelchair and unaccompanied minors)
55. What special services does AAA provide to its passengers?
56. Why are these services charged?
57. How can I avail of these services?
58. What is the mode of payment for these services at the airport?
59. How many wheelchair passengers are allowed per flight?
60. Is there an age restriction for unaccompanied minors?
61. Is there any paperwork required for these special services?
-----------------------------------------------------------------------------------------
CLICK HERE FOR ANSWERS TO SPECIAL SERVICES
------------------------------------------------------------------------------------------

[ BACK TO TOP ]

Miscellaneous
62. Will I be allowed to take my pup with me on an AAA flight?
63. Does AAA serve food on board?
64. Will I be allowed to take outside food on board?
65. What is the policy for pregnant women?
66. Are passengers in ill health allowed to travel?
67. Does AAA offer any special schemes for frequent fliers?
68. Who should we contact incase of any problems or issues?
69. How do I get my visa to travel to a foreign country?

-----------------------------------------------------------------------------------------
CLICK HERE FOR ANSWERS TO MISCELLANEOUS
-----------------------------------------------------------------------------------------

[ BACK TO TOP ]

 


 
© Copyright 2010. African Alliance Airline. All Rights Reserved. | Site Credit